ArtDio IPS-1000 User Manual download pdf (Page 30)

1000 Series VoIP Gateway

Check if the ADSL Modem is working. (Does the PC have access to web access?). Check if your Ethernet

connection is operating? The “LNK/ACT” LED should be on if the Ethernet link is functioning; otherwise you may need to

check your Ethernet cable connections.

Use your web browser to access the device’s Web Based Interface and check if the phone number, IP Address, PPPoE account

number and password are configured correctly.

Does your network utilize a Firewall? If so, you should open the ports that

ARTDIO IPH is using. Please refer to section

7.2. Firewall for details.

Step 2：Dial distributors’

ARTDIO IPH customer service number

Get the phone number and IP Address of distributors’

ARTDIO IPH, and save them into the static phone book. (Please

refer to section 9.3.1. Use the Web Based Management interface to edit the static phone book for the detail). After the LED

of “TIME SRVR” comes on, it indicates that

ARTDIO IPH is able to access the Internet. Try to dial the distributor’s ARTDIO

IPH number. After one of customer service personnel answers the call, check to see if you are able to talk with them. If you are

able to communicate with customer service personnel properly, proceed to step 3.

Most failures involve single way communications. In other words you can hear the call from recipient but the recipient

can’t hear you. This happens when your IP Sharing device is used but has not been configured to treat

ARTDIO IPH as a Virtual

Server. If the Virtual Server has been configured properly on the IP Sharing device, check if the IP (obtained via PPPoE by the

sharing device) is a private IP.

ARTDIO IPH works fine using a private IP on the LAN side of the IP Sharing device. However it

will not work if the IP Sharing device’s WAN side is using a private IP Address. Check the WAN side IP Address to see if it is

part of the following IP range. If it is, it is a private IP Address.

Private IP Address range:

10.0.0.0 – 10.255.255.255

172.16.0.0 – 172.31.255.255

192.168.0.0 – 192.1 68.255.255

If the phone’s volume is too loud, perform the following steps to decrease the volume to a more comfortable level.

Pickup the phone set and dial：

1. ##0000 ; to start the configuring mode

2. 922

# ; decrease volume by 2dB

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ArtDio IPS-1000 User Manual Page 30